Digital Access Declaration We believe everyone should have equal access to our content. We've taken significant steps to ensure our website can be used by all visitors, including those with disabilities. Our commitment extends to making our digital content perceivable, operable, understandable, and robust for all users. We continuously strive to enhance the accessibility of our site and welcome feedback from our users. If you encounter any barriers or have suggestions for improvement, please don't hesitate to contact us. Your input helps us create a better experience for everyone. Our team regularly reviews and updates our platform to meet current accessibility standards and best practices. We're dedicated to providing an inclusive digital environment where all users can access information and services with ease.

Accommodation Services

Peak Digital Marketing Solutions and its affiliated companies (" we ") are committed to making our online services and content accessible and usable for everyone. We believe that everyone should have equal access to information and functionality, regardless of their abilities or disabilities.

Should you experience any challenges in accessing or utilizing our digital marketing solutions, or if you need any special accommodations, don't hesitate to reach out to us. Our team stands ready to assist and will address your request in a timely manner.

Compliance Level

We strive to ensure accessibility through various measures, including but not limited to:

• Multidisciplinary group focused on accessibility deployment and evaluation
• Ongoing staff education on disability accommodations and accessibility guidelines
• Testing keyboard control and navigation through both automated tools and hands-on verification across multiple platforms
• Testing screen reader accessibility across NVDA, JAWS, and VoiceOver platforms
• Direct participation and collaboration with disabled individuals for testing purposes and ongoing input
• Regular accessibility evaluations and reviews conducted by external specialists
• Ongoing surveillance and enhancement of accessibility capabilities

Universal Access Options

We are constantly improving our accessibility capabilities to ensure everyone can fully participate:

Acknowledged Constraints

Although we aim to ensure complete accessibility, we recognize there may be certain areas that remain difficult to access:

• External embedded elements (such as social media plugins, interactive maps) might offer restricted accessibility options
• Historical PDF files are undergoing revisions to comply with modern accessibility requirements
• Interactive capabilities are being constantly enhanced to ensure improved usability

We're continuously striving to overcome these constraints and value your input to help determine which enhancements should take precedence.

Accessibility and Support Tools

We've confirmed our site's compatibility with these accessibility tools:

• Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Voice Recognition: Dragon NaturallySpeaking
• Magnification Software: ZoomText, Windows Magnifier
• Keyboard Navigation: Standard keyboard, alternative keyboards, switch devices

Requirements and Protocols

Our accessibility features follow these core standards and principles:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines from the W3C
• Section 508: U.S. federal accessibility requirements
• ADA: Americans with Disabilities Act compliance
• AODA: Accessibility for Ontarians with Disabilities Act
• EN 301 549: European accessibility standard

Digital Accessibility Evaluation and Surveillance

We use various accessibility testing approaches to maintain continuous compliance:

• Automated Testing: Regular scans using industry-standard accessibility testing tools
• Manual Testing: Human testers evaluate user experience with assistive technologies
• User Testing: People with disabilities test our website and provide feedback
• Code Reviews: Accessibility considerations integrated into our development process
• Third-Party Audits: Annual assessments by certified accessibility experts

Procedure for Comments and Grievances

We value your input as it helps enhance accessibility for our entire community. Should you experience any accessibility challenges or have ideas on how we can improve:

1. Contact Us: Reach out using the contact information provided above
2. Describe the Issue: Please provide details about the accessibility barrier you encountered
3. Include Context: Let us know what assistive technology you're using and what you were trying to accomplish
4. Response Timeline: We will acknowledge your feedback within 1-2 business days and provide a resolution timeline
5. Follow-Up: We will keep you informed of our progress and solution implementation

Continuous Progress

Making our content accessible is a constant journey, and we remain dedicated to enhancing our approach. Here are our present focus areas:

• Ongoing accessibility awareness education for entire staff
• Incorporating accessibility evaluation into our development process
• Partnerships with disability rights groups
• Acting on user input and recommendations
• Keeping pace with dynamic accessibility guidelines and recommended practices

Adherence to Laws and Regulatory Requirements

Digital Peak Marketing Solutions adheres strictly to all relevant accessibility regulations and legal requirements, such as:

• Disabilities Act of America (ADA)
• The Rehabilitation Act's Section 508 Amendment
• The Unruh Civil Rights Act of California This landmark civil rights legislation, enacted in California, prohibits discrimination by business establishments based on age, ancestry, color, disability, genetic information, marital status, medical condition, national origin, race, religion, sex, sexual orientation, or any other arbitrary characteristic. The law requires California businesses to treat all patrons equally, providing full and equal accommodations, advantages, facilities, privileges, and services. Named after Jesse M. Unruh, a former California State Assembly Speaker, the Act applies to all businesses operating in California, including hotels, restaurants, retail establishments, and service providers. It ensures that everyone has equal access to public spaces and commercial services, regardless of their personal characteristics or background. Violations of the Unruh Act can result in significant penalties, including statutory damages of up to $4,000 per violation, actual damages, and attorney's fees. The law serves as a powerful tool in combating discrimination and promoting equal rights in California's business environment.
• Legal requirements for web accessibility in our operating regions

Accessibility Contact Details

Last Review Date: June 24, 2025
Next Scheduled Review: December 2025